Returns & Privacy
Janessence will not accept any returns, refunds or exchanges on product purchased due to health regulations. If the product purchased is defective or you feel is not as advertised, please email us at info@janessence.com and we will do our best to resolve the situation.
In the event your goods have been damaged in transit, please email us at info@janessence.com and we will do our best to resolve the issue.
Janessence holds your privacy as a top priority and therefore will not share your information with any third parties. Your information is stored behind a 'firewall' to prevent breaches of privacy. Credit card details are processed via a secure browser. We do not store your credit card details.
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