Terms and Conditions


Can I cancel my order?
Janessence ships all orders within 2 business days from receiving the order. All cancellation requests received more than 2 hours after purchase cannot be processed, and as such are ineligible for refund.
- All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field heading of the email. Please include your full name and order number in the body of the email.
Cancellations not titled in this manner will not be refunded.

Can I change my address?
Change of address requests received more than 2 hours after ordering your Janessence cannot be processed, and will not be included on the order.
All emails regarding change of address must be titled ‘Change of Address’ in the Subject field heading of the email. Please include your full name, order number and corrected shipping address in the body of the email.
Cancellations not titled in this manner will not be refunded.

Can I add product or change shipping method?
Once the order has been processed and submitted we cannot amend the type of postage or change / add products ordered. 

English language
All orders placed need to be placed in english only. Please note, any orders not placed in the english language may not print addresses correctly and thus, will not arrive to your shipping address.
The use of diacritic marks such as ñ will not be printed and thus Janessence will not be liable for refund / or replacement.